Customer Service

We want you to be 100 percent happy with your GFLN experience.

Questions or concerns about your order?
Email support@gearfromlastnight.com ... we're always here for you.

Have a general question or idea you wanna share with us?
Shoot us a message at contact@gearfromlastnight.com.

 

SHIPPING

Shipping to US and Canada is free for orders over $50!

We offer two shipping choices for all US orders:

1) Basic: $3.95-4.95 (depending on price of order) ... delivery within 5-7 days of the ship date
2) Priority: $8.95 ... delivery within 1-3 days of the ship date

We do our best to ship all orders within 1-3 business days of the order date. Most customers can expect to receive their package within 3-7 business days of the ship date, depending on the rate selected at checkout, the time of year and your location.

International orders
All non-US orders ship International First Class.

Canada: $5.95-11.95 (depending on price of order) for orders under $30 ... orders over $30 ship free!
Everywhere else: $14.95 

International shipments can take a few weeks to be delivered. Please plan accordingly if your order is time-sensitive!

Pre-orders
Please note all pre-order items are exempt from the 1-3 business days timeframe. We ship all pre-order items according to the estimated shipping dates specified on the product page.

Order status
To check on your order, you can use the order tracking information included in your shipment confirmation email. If you have an account with us, you can login to check your order status anytime; if you don't have an account, click here to create one!

We do not ship on weekends or these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.


RETURNS & EXCHANGES

Returns and exchanges are totally free. We refund the entire purchase price of any approved refund request, including shipping costs. 'Cause we just love you so much, all we want is to see you happy.

Our policy lasts 30 days, meaning we accept returns and exchanges within 30 days of the item/order ship date. If 30 days have passed since your purchase shipped, we unfortunately cannot offer you a refund or exchange.


Returns
To request a return, please email our customer service team at support@gearfromlastnight.com with your order number in the subject of your email. It's also super helpful if you list out the item(s) you're looking to return in your message.


Exchanges

Exchanges are completely free when exchanging for items of equal or lesser value. If you need an exchange an item (say you want a smaller size, for example), send us an email at support@gearfromlastnight.com and include your order number in the subject of your email.


Non-returnable items
Gift cards
Swimwear and intimates
Headgear (hats, headbands, etc.)
Some health and personal care items

Including the above items, there are certain situations where refunds may be rejected, or where only partial refunds may be granted (if applicable):
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or;
2) Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will be automatically applied to your credit card or original method of payment within seven business days.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gearfromlastnight.com.


Sale items (if applicable)
We don't offer refunds on sale items at this time. Only regular priced items may be refunded.


Return shipping
To return your product, please mail the item in the condition detailed above to:

PO Box 40879
Austin, TX 78704

Depending on where you live, the time of year, and you know, aliens, the time it takes your return/exchanged product(s) to reach us may vary.

If you're shipping an item with a purchase price greater than $75, we strongly recommend using a trackable shipping service and/or purchasing shipping insurance. We do not guarantee we will receive your returned item(s).

Size Chart

MEN / UNISEX

Unisex crewneck tee

XS S M L XL XXL
Length (shoulder to hem) N/A 27½ 28½ 29½ 30½ 31½
Chest (1" below armhole)
N/A
18 19½ 21 22½ 24½

Unisex sweatshirt

XS S M L XL XXL

Length (shoulder to hem)

N/A
27 28 29 30 31
Chest (1" below armhole)
N/A
20 22 24 26 28

Men's jacket

XS S M L XL XXL

Length (shoulder to hem)

N/A
27 28 29 30 31
Chest (1" below armhole)
N/A
21½
22½
23½
24½
25½

Unisex joggers

XS S M L XL XXL

Length (waist to hem)

N/A
38½ 39½ 40½ 41½ 42½
Elastic Waist
N/A
13 - 19
15 - 21
17 - 23
19 - 25
21 -27

Unisex onesie

XS S M L XL XXL

Length (shoulder to hem)

N/A
58 59 60 61 62
Chest (1" below armhole)
N/A
20
21
22
23
24

Unisex ringer tee

XS S M L XL XXL

Length (shoulder to hem)

N/A
26 26½ 28¼ 28½ 29
Chest (1" below armhole)
N/A
17
17½
20
21½
22½

 

WOMEN

Women's racerback tank

XS S M L XL XXL

Length (shoulder to hem)

25⅞ 26½ 27¼ 27¾ 28⅜
N/A
Chest (1" below armhole) 15 16 17 18 19½
N/A

Women's slouch tee

XS S M L XL XXL

Length (shoulder to hem)

N/A
26¼ 26¾ 27¼ 27¾ 28¼
Chest (1" below armhole)
N/A
18½
19½
20½
22
23½

Women's boyfriend tank

XS S M L XL XXL

Length (shoulder to hem)

N/A
20¼ 20⅝ 21⅛
20⅝
22⅛
Chest (1" below armhole)
N/A
16 16¾
17¾
18¾
19¾

Women's crop tee

XS S M L XL XXL

Fits U.S. Sizes:

N/A 2 to 6 6 to 10 10 to 18

N/A

N/A

Women's jacket

XS S M L XL XXL

Length (shoulder to hem)

N/A
25½ 26½ 27½ 28½ 29½
Chest (1" below armhole)
N/A
19½
20½
21½
22½
23½

Women's cropped raglan

XS/S M/L N/A N/A N/A

Length (shoulder to hem)

15
16 N/A N/A N/A
Chest (1" below armhole)
15½
17½
N/A
N/A
N/A

Women's crewneck tee

XS S M L XL XXL

Length (shoulder to hem)

N/A
25 25½ 27 27 27½
Chest (1" below armhole)
N/A
17
18
20
22
24